The definition of e-commerce
There is no definition can be said about that the internationally agreed definition of e-commerce, but worked hard concerned in this regard the inclusion of many definitions on the literature on e-commerce, trying to reach a comprehensive definition and the year based on customer service in e-commerce, and these definitions:
1. Approach in the modern business-oriented goods and services and speed of performance, and includes the use of the communications network in the search and retrieval of information to support the decision of individuals and organizations
2. Combination of technology and services to accelerate the performance of trade and a mechanism for the exchange of information within the enterprise and between enterprises and between enterprises and customers, ie sales and purchases
3. The production, promotion, sale, and distribution of products through a network of contacts
4. Exchange system using electronic data interchange (in English: Electronic Data Interchange) and e-mail and electronic bulletin boards, fax and transfer of funds through electronic media (in English: Electronic Funds Transfer) as well as all electronic media like
5. Technological infrastructure designed to compress a series of arguments in response to market demands and business performance in a timely manner
6. Kind of exchange of work in a manner which is treating limbs or other electronic means instead of their use of media and other material, including direct contact
7. Form of trade through the use of network communications between businesses with each other, businesses and customers, or between business and public administration
8. Use of information technology to create effective links between businesses in business processes
9. Kind of buying and selling operations between producers and consumers, or between businesses and each other through the use of information and communication technology
10. The performance of the business process between trading partners using advanced information technology to increase the efficiency and effectiveness of performance
It can be concluded to define the combination of the above definitions as follows: e-commerce is “the implementation of all operations related to buying and selling goods, services and information using the Internet, in addition to other global business networks”, including:
1. Distribution and delivery of goods and follow-up actions
2. Payment of financial obligations and payment of
3. The conclusion of contracts and transactions
4. Negotiation and interaction between the buyer and seller
5. Customer relationships that support the operations of buying, selling and after-sales service
6. Information on goods and services
7. Declaration for goods and services
8. Technical support for items purchased by customers
9. EDI (Electronic Data Interchange), including: the
1. Banking
2. Electronic invoices
3. Query on the commodities
4. Catalogs prices
5. Communications mechanism associated with the sale and purchase